COVID-19 | Our hearts are with all that have been impacted by COVID-19. Here at darkangelwritingtools, we are doing our part to keep our team, our customers, and our community safe. Please understand that we may experience some small delays in order processing, but we are doing our best to take care of you and to ship all orders within our standard time frame of 3-5 business days. We appreciate your patience and your support as we’re all in this together. For any questions about your order, please contact us at [email protected]
CARRIER DELAYS | Shipping carriers such as FedEx, USPS, DHL and UPS are experiencing delays in their deliveries because of COVID19. Many carrier hubs have had to make adjustments to ensure the safety of their employees which is slowing down transit time. If you have received a shipping confirmation, your package is in transit and on its way to you. If the arrival of your package is past the expected delivery rate you should expect to see an update on your tracking within 2-3 days. Please contact us at [email protected] with any concerns you have about your orders.
PO BOXES & APO/FPO ADDRESSES | We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Express delivery is unavailable for these destinations.
SHIPPING CARRIER | We ship via USPS, FedEx and DHL to offer you the most economical shipping method possible. When your item(s) ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Rest easy that your order is on its way (and try not to stalk the mail carrier…too much).
Most in-stock items ship within 3-5 business days of ordering and you'll receive an automated email with your tracking information to follow the orders journey.
BACKORDERS | Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; all pre-order and back ordered items will show a lead time at checkout. We know when you love something, you shift into OMG-Can’t-Wait-to-Get-It mode. We heart your patience and excitement.
INTERNATIONAL SHIPMENTS | We currently ship within U.S. and Canada. Delivery for international orders varies by country but takes an average of 5-12 business days once the order ships. Please note we cannot control customs delays and while it is rare, packages may often take 3-5 weeks to deliver to International destinations.
DUTIES FOR INTERNATIONAL ORDERS | We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a promotion code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any item(s) purchased.
For A Complete List of Our Policies Please Read https://www.darkangelwritingtools.com/pages/policies